Apple ID INFO Service for MacBook & iMac: M1, M2, M3 & T2 INTEL

How to Get the Diagnostic File?

To generate and upload a Diagnostic File, follow these steps. Ensure you have the following:

Requirements:

• Your MacBook/iMac should be in a locked state (password-protected, in Lost Mode, or in iCloud Clean Mode).
• A USB OTG or USB-C port is required.

Steps:

1. Access Recovery Mode:
   • For MacBook T2: Restart the device, and hold down CMD + R to boot into Recovery Mode.
   • For MacBook M1, M2, M3: Power down, hold the Power Button, and select Recovery Mode.
2. Execute Key Combination:
   • Once the Mac is in Recovery Mode, hold all five keys: Control + Option + Command + Dot + Shift.
   • Wait for a few seconds until a red screen appears, indicating the process is active.
3. Dump the Diagnostic File:
   • A Finder window will open automatically.
   • Insert a USB drive and save the Diagnostic File by selecting Save to USB.
4. Upload the File for Analysis:
   • Go to our website, navigate to the form page, and upload your Diagnostic File.
   • Submit the file, and the system will check the results for you.

Enjoy the convenience of this free service for easy access to essential details about your locked Mac device!